Beauty Advisor with German

We are recruiting on behalf of our client, a leading outsourcing company providing customer and technical support, content moderation, sales, and marketing services. We have exciting job opportunities in Porto! Take the next step in your career by working with top global brands in a dynamic, fast-paced environment alongside a supportive team. We seek individuals eager to make an impact, add value, and unleash their full potential. Are you fluent in German and passionate about beauty? Represent a luxury brand in Customer Care – this opportunity is for you! What You Will Do: - Provide advice, answer questions, and promote the client’s brands in every interaction; - Communicate with consumers by telephone, email, live chat, messaging and social media; - Provide advanced sales through servicing to ensure well rounded and complete beauty solution for consumers; - Place orders, resolve technical queries, and undertake associated administrative activities. - Provide first contact resolution on service inquiries, complaints and on complex consumer questions within a variety of topics; - Liaise with leadership and other teams to ensure a full resolution for the consumer. - Understand the potential risk to the business of some inquiries/complaints; Show awareness when cases need to be escalated to an I&E advisor or Team Leader (i.e. viral social media public posts) What You Need: - Fluent level of written and verbal communication skills in German. - Good level of written and verbal communication skills in English (minimum B2). - Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity. - Aptitude for problem-solving; - Dynamism and team spirit; - Flexible and quick learner, able to adapt continuously. What We Offer: - Comprehensive relocation support to Porto for candidates relocating from abroad; - Competitive monthly salary; - Health benefits and various other discounts; - Full training provided by certified instructors; - Opportunities for career advancement and professional development; You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment