Client Services Officer with English

Our client is currently seeking new Client Services Officer on a permanent contract to join them and help meet the challenges of our growth. This position is based at our Madrid office, where you will become part of a dynamic and supportive management team. In this role, you will advise and assist our clients with their inquiries via phone and email. Are you fluent in English and have strong communication skills? We have exciting job opportunities in Madrid! Take the next step in your career by working with some of the top global brands. What You Will Do: - Handle customer inquiries and provide advice regarding their health insurance contracts, coverage, reimbursements, and all aspects of their contract life (subscription, amendments, cancellations, premiums, etc.). - Contracts: registration and cancellation, premium collection. - Health services: enter reimbursements, create quotes, issue coverage approvals... in accordance with internal procedures. - Client files: update and modify customer records (contract details, address, bank account information, etc.). - Contribute to customer satisfaction through the quality of your responses, the efficiency of your work, and your contribution to achieving performance indicators. - There will be no sales or prospecting involved in this role. What You Need: - Fluency in English - Strong communication, interpersonal, and problem-solving abilities; - Basic computer knowledge and technical skills; - Ability to multitask effectively; - Team-oriented with the ability to thrive in a fast-paced, energetic environment. What We Offer: - Competitive monthly salary; - Permanent contract - Free healthcare insurance for you and your family - Annual variable bonus if you achieve your objectives, quaterly bonus & annual bonus depending on the results of the company and medical teleconsultation. - Full training provided by certified instructors; - Opportunities for career advancement and professional development; You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment